Shipping, Returns & Refunds
Last updated: September 21, 2026
Art by K. Richter wants you to feel confident purchasing artwork and products from this website. Please review the following information before placing your order.
Order Processing
Many products are made or printed specifically for each order. Processing times may vary depending on the product and production partner.
Estimated processing and shipping times may appear on individual product pages or during checkout. These estimates are not guaranteed and do not include unexpected production or carrier delays.
You will receive a shipping confirmation and tracking information when your order ships.
Shipping
Orders are shipped to the address provided during checkout. Please review your shipping information carefully before submitting your order.
If you notice an address error, contact hello@artbykrichter.com as soon as possible. Address changes cannot be guaranteed after an order enters production or ships.
Art by K. Richter is not responsible for delays caused by the shipping carrier, severe weather, incorrect addresses, or other circumstances outside our control. However, we will assist you with investigating a delayed or missing shipment whenever possible.
Returns
Returns of eligible, non-custom products may be requested within 14 calendar days of delivery.
To request a return, email hello@artbykrichter.com before mailing the item. Include:
- Your name
- Order number
- The item you wish to return
- The reason for the return
- Photographs if the item arrived damaged or incorrect
Do not mail an item back without receiving return authorization and mailing instructions.
Approved returns must be:
- Unused and undamaged
- In their original condition
- Packaged carefully to prevent damage during transit
- Shipped through USPS with tracking
- Mailed within 7 calendar days after return authorization
For preference-based returns, including changing your mind or selecting the wrong item, the customer is responsible for return shipping costs. Original shipping charges are not refundable.
Art by K. Richter is not responsible for unauthorized returns or return packages lost or damaged in transit.
Refunds
Approved refunds are issued to the original payment method after the returned item has been received and inspected.
Please allow up to 5 business days after inspection for the refund to be processed. Your bank or payment provider may require additional time for the refund to appear in your account.
Items returned in a used, damaged, or non-resalable condition may not qualify for a refund.
Damaged, Defective, Misprinted, or Incorrect Items
If your order arrives damaged, defective, misprinted, or different from what you ordered, contact hello@artbykrichter.com within 14 calendar days of delivery.
Please include:
- Your name and order number
- A description of the problem
- A photograph showing the entire item
- Close-up photographs of the damage or error
- Photographs of the packaging and shipping label, when relevant
Please keep the item and its packaging while the issue is being reviewed.
When the damage or error is confirmed, Art by K. Richter will arrange an appropriate replacement or refund at no additional cost to you. You will not be required to return the item unless return instructions are provided.
Exchanges
Direct exchanges are not currently offered.
If you would like a different eligible product, you may request a return under this policy and place a new order. Damaged, defective, misprinted, or incorrect products will be handled through the replacement process described above.
Custom and Commissioned Artwork
Custom and commissioned artwork is created specifically for the customer and is not eligible for return, exchange, or cancellation once work has begun.
If custom or commissioned artwork arrives damaged or Art by K. Richter made an error in fulfilling the order, please contact hello@artbykrichter.com so the issue can be reviewed and corrected.
Cancellations
If you need to cancel an order, contact hello@artbykrichter.com as soon as possible.
Cancellation is not guaranteed once an order has entered production. If production has not begun and the cancellation can be completed, the order will be refunded to the original payment method.
Incorrect or Undeliverable Addresses
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned because the address was incorrect, incomplete, refused, or otherwise undeliverable, the customer may be responsible for any additional shipping or replacement costs.
Missing Packages
If tracking has not updated for an extended period or your package appears to be lost, contact hello@artbykrichter.com with your order number.
If tracking shows the package as delivered but you cannot locate it, please check the delivery area, ask other household members, and contact your local USPS office. Art by K. Richter will assist with reviewing the available tracking information, but a replacement or refund is not automatically guaranteed for packages confirmed as delivered to the address provided.
Questions
For questions about shipping, returns, refunds, or an existing order, contact:
Art by K. Richter
Operated by R by K Richter LLC